Returns & Exchanges Policy

  • We will gladly accept any unworn, unwashed merchandise with original tags within 30 Days of purchase for a refund or an exchange.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
  • Delivery Charges will not be refunded. 
  • Refund requests will be processed within 7 working days after receiving the return products.
  • All returns should be sent to elo, 11 KM Satiana Rd, Faisalabad.
  • For further queries about exchanges and returns, please contact us at info@elo.shopping

Follow these simple steps to return or exchange your item(s):

1. Complete Return Form

If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.
Don't have a Return Form?

Please click here to download one.

if you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.

2. Repack Merchandise

Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.

3. Ship to

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:
Consumer Returns Department
elo
11 KM Satiana Road 
Faisalabad
Pakistan
Telephone Support : 042-3256-0356 ( 9:00 AM to 6:00 PM  Monday - Saturday )