FREQUENTLY ASKED QUESTIONS
What is Export Leftovers?
Export Leftovers are excess production pieces of export orders. Please watch this video where our Co Founder explains the concept.
How do I place and Order?
Click here to see a video
How will you deliver my order?
Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order.
How can I cancel my order?
Watch this video and learn how to cancel your order?
How long will my order take to arrive?
Your order will usually reach your doorstep between 2 to 5 working days from the date of order. However the delivery can take up to 10 working days during busy holiday season or our mega sales events.
Why can't I place an order for more than 2 items per product?
We have set the product purchase limit of 2 on select items to restrict wholesalers and resellers from buying. We really want all of Pakistan to enjoy our products.
What is Daily Deals?
We at Export Leftovers put a few products on deep discounts everyday for 24 hours. After the completion of the daily deal, the prices of those products return to their normal prices. Here is a video of our Co Founder, explaining the concept.
What is B Quality?
B Quality Items are products that have minor faults in them. The faults are hard to notice. They are completely wearable products and are not used or worn. The product faults may include darning (rafu), broken stitch, untrimmed threads and thread variation,etc. Or you can watch this video where our Co Founder explains the concept.
Do we have to pay in advance for orders over Rs.20,000?
On orders above the value of Rs.20,000 we will need an advance payment. Customer will be contacted for payment information on order confirmation and the account details will be communicated then. The order will only be dispatched after our team confirms the payment being received in the Bank
How much do you charge for shipping?
Orders above Rs.1,999 ship free of charge.
For orders below Rs.1,999 we charge a fix rate of Rs.199 per order.
Our system automatically calculates the correct shipping charge when you place your order.
Why are sometimes size labels different on poly-bag and on the product itself?
We sell many international brands, each having its own size specs. We try to map these sizes to our standard Pakistani sizes so that it is convenient for our buyers to order online. You will see a different size label on the poly-bag than the size label on the garment in such case.
Please wear the garment to see if it fits. If not, please return it for a refund or exchange voucher.
You reduced the price of an article after I purchased it. Am I entitled for a reduction in price?
If we reduce our price within 7 days of your purchase date, you are entitled for a credit voucher for the difference in value. Please send us an email quoting your order number, item purchased and difference in price and we will issue a credit voucher. Please note, products bought/offered on Sale/Clearance, Special Sale events, Daily Deal and B Quality section do not apply to this.
How do I use a Gift card or voucher code that was issued to me?
You will see a field named "Gift Card or Credit Voucher" during your checkout. Enter the code in this field and you will get the promised discount or credit. Or alternatively watch this video.
Can I open Cash on Delivery Package without making the payment to the Courier first?
No. You cant open the package without making the payment to the courier. We sell everything with a 30 Days No Questions Asked Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.
I have bought an item on promotion or with a Discount Code. What amount will you refund me?
For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.
For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.
Do you offer international deliveries?
Yes, we do offer international shipping.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
11 KM Satiana Road Faisalabad PK 38000
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at
[Re: Privacy Compliance Officer]
11 KM Satiana Road Faisalabad PK 38000
How to pay online?
When paying online through a Credit/Debit Card, make sure your card is activated from the parent bank for online payments.
What if our helplines are not working?
When all our customer service lines are busy or not working we have an extra line just in case of emergency please dial +92 348 1112 35
Returns and Exchanges Policy
What is your return and exchange policy?
We will gladly accept any unworn, unwashed merchandise with original tags within 30 Days of purchase for a refund or an exchange.
Please return goods with a copy of the invoice and mention the reason for returning the items.
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
Exchange Voucher of the item's invoice value will be given to the customer asking for an exchange.
Delivery Charges will not be refunded.
Refund requests will be processed within 3 days after receiving the return products.
All returns should be sent to Returns Department, ExportLeftovers, 11 KM Satiana Road, Faisalabad.
For further queries about exchanges and returns, Please contact us at +92 348 1112 356 (10 AM to 6 PM)
How do I send goods back for return refund or exchange?
1. Download and fill the return exchange form here.
2. Pack the merchandise and include the exchange refund form.
3. Ship to:
11 KM Satiana Road
Please return the merchandise via traceable delivery i.e. courier or registered post at your own expense